Server and Network Questions
- Where are your servers located?
All of our high-performance servers are located in Dallas, USA at the multi-million dollar high performance The Planet data-center.
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- Why are your servers located in the USA ?
Our servers are located in the USA due to the unrivalled infrastructure and global connectivity available. Response times to sites hosted in the USA are often superior to those hosted anywhere else in the world, no matter where you accessing from. You may think of the USA as the central hub of the Internet. In addition due to the fibre capacity available in the USA bandwidth prices are significantly lower than anywhere else in the world.
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- Which data center are your servers located at?
Our servers are located in The Planet data center, one of the only true NOC's. They has huge fiber commitments with the following carriers, totalling over 4.5 gigs: UUNET, Level 3, and EPiK. By doing so, they ensure 0:00 down time.
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- What are the specifications of your servers?
Our servers consist of a minimum of 1024mb DDR RAM with at least an Intel Pentium 4 2.66ghz processing unit.
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- Do you have an IP address I can test with ping and traceroute?
Yes, can ping and traceroute to 69.93.4.26
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- How many sites do you host on each server?
We do not have a predefined limit, nor can we give you an estimate. Resource usage is continually evaluated on each server to ensure there are no bottlenecks in the serving of your web pages. You'll find each and everyone of our servers extremely responsive as we never overload our servers.
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- Who monitors your servers?
Our data center monitors our servers 24hrs a day 7 days a week, hence we are alerted to any problems within minutes, we have an arrangement with the data center to immediately notify us and begin troubleshooting any problems. For integrity we also use Alertra third-party monitoring service.
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- How often do you upgrade your servers? How does this affect me?
We take a proactive approach to upgrading our servers and ensure upgrades are carried out well before resource capacity is reached. Occasionally we will install more memory or increase the processing power. You will be notified in advance of any upgrade work and your files will not be affected.
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- What OS do your servers run? Do you run Windows or UNIX?
For Linux/Unix our servers run Red Hat Linux 9.0/ Red Hat Enteprise 3.0 Server. Linux is a robust, highly efficient, multi-user, stable and reliable operating system. Linux runs the vast majority of Internet web sites; we estimate that over 45% of web sites utilize Linux servers. It is important to note that our services are not platform dependent, and of course you can upload files and manage your web site from any version of Windows.
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- What web server software do you run?
We run the Apache web server software for Linux/Unix hosting and IIS for our Windows hosting.
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- What Kernel do you use?
We always have latest custom compiled for best performance.
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Billing and Fee Questions
- What currency are your rates listed in?
All of our rates are listed in US dollars. (USD)
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- What is the billing schedule?
We bill every 30 days from the day you sign up or 365 days in case you opt for yearly billing.
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- Will my credit card be charged automatically every billing cycle?
No, we do not automatically charge your credit card. You must log into the billing system each month/year, after you receive your emailed invoice, and submit payment. We do not keep any credit card information on file.
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- How do I pay my invoice?
Once you log in at http://www.njshorehosting.com/mb/user.php look where it says "Invoice Stats". You should see a Total Due [1]. Click on the number 1.
That will take you to a screen that has your invoice information. Click on the Invoice Number.
This will pull up your invoice that needs to be paid on which you will have two payment buttons. One is a pay online button which is for credit card payments and the other is for paypal payments.
*** IMPORTANT - To update info****
Before attempting to pay your invoice, it is extremely important that you do the following:
Click on the "My Info" button at the top on your screen and then click "Update". You MUST update your contact information and email address. Please make sure this information is always current.
If you do not update your info, there is a possiblity that your
payment will be cancelled and your account closed. You will
only need to do this once unless you contact information changes in the future.
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- What happens if I don't pay for my account?
Your account will be suspended and your web site will not be accessible. Your account will then be deleted at the discretion of the company. It is your responsibility to ensure payments are made on time.
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- How do I cancel and request a refund under the 14 day money-back guarantee?
Please use the secure form: http://www.njshorehosting.com/cancelaccount.php
In the comments box state the 14 day guarantee.
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- How do I cancel after the 14 day period?
Please use the secure form: http://www.njshorehosting.com/cancel.php
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- Is there a minimum contract or commitment?
Not at all. You can leave whenever you wish. Any fees paid up to the cancellation date will not be refunded (partially or in full).
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- Do you accept PayPal?
Yes, we accept paypal and payment methods listed on the order form (i.e. credit card)
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- Do you accept wire-transfer or money order?
No, we only accept the payment methods listed on the order form, unless you are ordering dedicated services.
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- What is the billing name that will appear on my credit card statement?
Your credit card statement will show 2Checkout.com as the merchant.
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- Who do I contact to dispute any charges?
If you have any questions or concerns about charges related to your NJShoreHosting account please e-mail billing@njshorehosting.com.
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- Do you offer any discount for transferring from a competitor?
Unfortunately our rates are already extremely competitive hence we can not offer any further discounts.
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- What happens if I exceed my bandwidth or disk space quota?
We will contact you in advance to discuss possible options, we will never bill you for extra bandwidth or disk space without your explicit agreement first.
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- I only need a fraction of your xyz Plan, can I get a discount?
Unfortunately not. Our plans are preset, in order to maintain a high-level of service we can not offer any discount.
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- Does it cost anything to upgrade my account?
There are no extra charges for upgrading your account, just the increase in monthly billing from the next billing date and a pro-rata charge for the difference in price for the remaining days in the month.
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- Does it cost anything to downgrade?
No, you can downgrade at any time, your lower monthly fee will come into force the next time you are billed. Any fees paid up to the downgrade date will not be refunded (partially or in full).
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- I need an invoice, can you supply me with one?
We can supply a PDF format invoice for $10 and hard-copy invoice for additional $25 per invoice.
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Content Related Questions
- Will NJShoreHosting host adult/erotic web sites?
No, We donot host adult-sites.
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- Can I upload MP3s for download by visitors?
You can use your web space as you please. Hence as long as you have distributions rights and own the copyright on the MP3s then you can upload them. You can not store or publish MP3s for which you do not own the copyright or have permission to distribute.
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- Do you host warez, appz or serialz websites?
We do not host any warez related websites, this includes sites web linking to such material.
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- Can I host a Java chat site?
No, we donot allow java chat site.
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- Can I host a VBulletin or PHPBB or InvisionBoard forum?
Yes, we generally have no problems with any of above PHP forums.
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- Do you allow any extreme right-wing or left-wing content?
Unfortunately due to the increased risk of denial of service attacks on such web sites we can not host any extreme right-wing or left-wing content, this includes but not limited to web sites aimed at provoking racial tension.
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- Can I use Yabb , UBB or Ikonboard?
Perl based forums and bulletin boards are not allowed, experience shows that these are a major resource hog on the servers due to way they are implemented. PHP based forums such as Invision Board and VBulletin are much more resource friendly.
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Secure Server and SSL Questions
- What encryption does the secure certificate use?
The encryption is 128bit, under the trusted GeoTrust root.
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- Is it safe to send credit card details using the secure certificate access?
Yes, 128bit provides robust encryption suitable for sensitive details such as credit card numbers and bank details. In addition all our servers operate on their own exclusive subnet preventing any snooping that might occur during transit.
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- Will my scripts still work when using the secure certificate to access them?
Yes, your scripts should function as normal, the only difference will be that data is sent and retrieved securely in an encrypted state.
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- How do I install my own certificate?
- If you already have your secure certificate, we will install it for free.
- Or we can provide secure certificate for $99/year (GeoTrust QuickSSL). If you buy GeoTrust QuickSSL certificate directly from http://www.geotrust.com/quickssl/index.htm it will cost you $150/year. You can also use Thawte or Verisign, however be advised that you will need to prove your corporate identity with these vendors and it could take several days to process.
- After the certificate is installed you can call any of the pages on your domain securely like this: https://www.yourdomain.com/somepage.html
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- Can you register, install and setup the certificate for me?
Yes, we charge $99 per year for such service, due to the external certificate costs this must be paid upfront and no refunds can be issued.
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- Can the SSL certificate be backed up?
It is your responsibility to ensure the safe keeping of your private key, certificate request and issued web server certificate. These may be necessary if you decide to transfer your hosting account and install the certificate elsewhere.
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- Can I access cPanel and Webmail securely?
For secure cPanel please use:
https://www.yourdomain.com:2083
For secure webmail use:
https://www.yourdomain.com:2096
For secure reseller's account (WHM) use:
https://www.yourdomain.com:2087
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Control Panel Questions
- What control panel do you issue to clients?
Every account created comes with cPanel 9. cPanel is a fully-featured web-based control panel that allows you to manage your domain through a web interface. The idea is to transfer as much of the control and responsibility of managing your web site to you. You have the ability to manage all aspects of email, files, backup, FTP, CGI scripts, and web site statistics.
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- Do you have a demo of the control panel?
cPanel control panel URL: http://216.66.18.91:2082/
username: demo99c
password:demo99c
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- Can I create, modify and delete e-mail accounts from the control panel?
Yes, you can create, modify and delete mail accounts, forwards, autoresponders, filters and mailing lists in realtime from within the control panel.
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- Can I create add-on and parked domain from the control panel?
Yes, parking a domain on top of your primary account and creating add-on domains can be done in realtime from within the control panel.
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- How do I access my control panel?
To access your control panel use:
http://www.yourdomain.com/cpanel/
Or alternatively if you are waiting for your domain to transfer use one the following depending on which server you are located on:
http://ip/cpanel/
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- Can I access my control panel securely?
Yes, all clients can access cPanel over HTTPS (secure connection) via: https://ip:2083
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- Do you have a Spanish/German version of the control panel?
Yes we have control panel themes with spanish and german language support.
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PHP Questions
- What version of PHP do your servers use?
We use PHP 4.3.4 We upgrade to the latest version of PHP regularly to ensure hassle-free development and security.
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- What file extension must php files have?
PHP files must have the .php extension in order to be recognized as PHP files by the server.
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- Can I run PHP scripts in CGI mode?
Yes, in addition to the default mod_php processing unit we also have the php executable installed on all our servers. If you wish to run PHP as CGI, start you script with following:
!#/usr/bin/php
<?
//code in here
?>
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Technical Support and Customer Care Questions
- Is technical support free?
Technical support is available free to all clients. If you are having a problem with your account we will troubleshoot it for you and if necessary correct the problem. This does not include help with development, fixing script errors or aiding in your website creation in anyway.
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- Do you offer 24hr 7day a week support?
Our support e-mail address is checked every few hours, every day of week, throughout the year. We aim to respond to all clients within 6hrs, however as many clients have found we often respond within the hour, sometimes within minutes.
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- What happens in an emergency?
In the event of an emergency you can rest assure that we already working on a resolution to the problem. Our servers are continually monitored by the data-center and by a third-party monitoring company called Alertsite. Data-center technicians are on hand 24hrs a day for hands-on that may required on any of our servers.
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- How do I contact support?
The best way to contact support is to raise a ticket by visiting our helpdesk.
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Mailing List Questions
- Do you support mailing lists?
Yes, you can run as many mailing list on your account as you wish. We recommend using Mailman which is installed on all our servers and ready for use. Under 'Mail Manager' in cPanel select 'Mailing Lists' and 'Add List', once created you can then manage the list via the Mailman web interface.
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- What is Mailman?
Mailman is software to help manage email discussion lists, much like Majordomo and Smartmail. Unlike most similar products, Mailman gives each mailing list a web page, and allows users to subscribe, unsubscribe, etc. over the web. Even the list manager can administer his or her list entirely from the web. Mailman also integrates most things people want to do with mailing lists, including archiving, mail-to-news gateways, integrated bounce handling, spam prevention, email-based admin commands, direct SMTP delivery (with fast bulk mailing), support for virtual domains, and more.
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- Where can I get more information on Mailman?
For more information on Mailman visit http://www.gnu.org/software/mailman/mailman.html.
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- Do you have Majordomo?
No, instead we use Mailman which works very similar to Majordomo and comes with many extra features.
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- Can I install my own mailing list software?
Yes, you can write your own or use already available scripts, see http://www.hotscripts.com/ for a complete list of mailing list scripts available for use.
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- Can I send spam or unsolicited e-mail?
No, absolutely not, sending of spam or unsolicited mass e-mailing will result in immediate suspension and more than likely the termination of your account. This includes mailing lists which falsely advertise themselves as opt-in lists. Be warned!
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- Are there any restrictions on the number of subscribers on a mailing list?
We allow a maximum of 21,000 messages (total) per month.
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Perl Questions
- Which version of Perl is available?
All of our servers have Perl 5.8 installed.
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- What is path of Perl?
The path for Perl on all servers is:
/usr/local/bin/perl
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- Can you install the following .... perl modules?
Installation of additional Perl modules is available on request, usually we can accomodate these requests, and there is no extra charge.
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- Do you have any pre-installed scripts?
There are several scripts which can be installed on your website automatically via fantastico. You can also download and install thousands of additional Perl and PHP scripts from http://www.hotscripts.com/.
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- Do you have ImageMagick installed?
Yes, we have the ImageMagick module installed.
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Domain Transfer and Registration
- Can I transfer my domain to NJShoreHosting?
If you are transferring a domain to NJShoreHosting then you need to update the nameserver records on the domain to the nameservers mentioned in your activation email. Nameservers are required to point your domain to the correct location, failure to update the nameserver records will result in your domain pointing elsewhere. To update your nameserver records contact your domain registrar or the company responsible for purchasing your domain. To check if the nameservers records on your domain have been successfully changed please use http://www.checkdomain.com/ or http://www.namecrave.com/
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- What nameservers should I use?
Nameservers/DNS are always mentioned in our account activation email, You should refer that.
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- Where can I register a domain?
In association with nameCrave, we provide domain registration services from $8.49 per year. If you wish you can use another domain registration service and just update the nameservers associated with the domain to our servers.
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- Can you register and setup my domain for me?
Yes, if you would like us to take the hassle of registering your domain we charge $8.49 per year for .com, .net or .org domains and $8.95 per year for .info and .biz. This is inclusive of all registrar costs and involves no configuration on your part. We recommend this option for novices. All domain registrations are subject to availability. This option is available when you begin the order process at nameCrave.
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- Do you support International domain names?
Yes we fully support international domain names, however it is your responsibility to register them or if transferring to modify the nameservers to the one mentioned in our account activation email. Refer to your domain registrar for further instructions.
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Parked Domain Questions
- What are parked domains?
They point to the root directory of an existing web site you have with us. They allow you to point additional domain names to your already existing domain. For example domain.com, domain.net and domain.org. can all point to the same place, preventing others from capitalizing on your unique domain name. They DO NOT point to sub-directories of existing accounts. We also do not allow any software or technique that is designed to bypass this policy. Using an index.cgi to read the request headers and redirect to a subdirectory or having an outside host point a domain name to a subdirectory is likewise, prohibited.
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- Do I have to register parked domains as well?
Just adding a parked domain via cPanel is not enough, you need to ensure the domain is registered and points to the nameservers. Use same nameserver/dns that you have used for your main account/domain..
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- How many domains can I park on my account?
Please refer to our hosting page matrix for current quotas.
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- Can I use .htaccess redirecting or a redirector script to enable parked domains to run as seperate websites?
This is not recommended, However you may use it at your own risk as we will not provide any technical support for this.
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- What nameservers do I use?
Nameservers/DNS are always mentioned in our account activation email, You should refer that.
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- How do I add a parked domain to my account?
Log into your control panel and select 'Park Domains' and then enter the domain name (without the www.) and then click Add. Our servers will now be ready to accept the domain name, you just need to register the domain name and/or change the nameservers to our servers.
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- Do parked domains have e-mail capabilities?
By default all mail sent to parked-domain.com is routed to your main e-mail account on your primarydomain.com. However from within your control panel you can modify this by changing the 'default address', you can also add POP accounts and forwarders based on your parked domain.
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- Can I park international domains on my account?
Yes, you can park any valid domain name on your account.
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- I parked a domain on my account yesterday and successfully changed the nameservers, yet it still isnt showing up in my web browser?
Once the nameservers have been successfully changed it could take up to 72hrs for the domain changes to successfully propagate and the domain to resolve to your webspace at NJShoreHosting. Please be patient. There is nothing we can do to speed up the process.
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Add-on Domain Questions
- What are add-on domains?
Add-on domains point to the sub-directories of an existing web site you have with us. They allow you to run multiple domains with different content under one account.
http://www.firstdomain.com (/home/myaccount/www/)
http://www.addondomain1.com (/home/myaccount/www/addon1/)
http://www.addondomain2.com (home/myaccount/www/addon2/)
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- Do I have to register add-on domains as well?
Just adding an add-on domain via cPanel is not enough, you need to ensure the domain is registered and points to the nameservers. Use same nameserver/dns that you have used for your main account/domain..
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- How many add-on domains can I have on my account?
Please refer to our hosting page matrix for current quotas.
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- What nameservers do I use?
Nameservers/DNS are always mentioned in our account activation email, You should refer that.
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- How do I add a parked domain to my account?
Log into your control panel and select 'Addon Domains'.
1) Enter the add-on domain name in the 'New Addon Domain' box. (do not include the www. prefix)
2) Choose a directory name, this will also be used as the username for FTP access create for the account.
3) Choose a password, this will be used to protect FTP access to the account.
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- Do add-on domains have e-mail capabilities?
By default all mail sent to addon-domain.com is routed to your main e-mail account on your primarydomain.com. However from within your control panel you can modify this by changing the 'default address', you can also add POP accounts and forwarders based on your add-on domain.
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- Can I add-on international domains to my account?
Yes, we support any valid international domain name.
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- I create an add-on domain on my account yesterday and successfully changed the nameservers, yet it still isnt showing up in my web browser?
Once the nameservers have been successfully changed it could take up to 72hrs for the domain changes to successfully propagate and the domain to resolve to your webspace at NJShoreHosting. Please be patient. There is nothing we can do to speed up the process.
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- How do I access add-on domains?
Add-on domains can be accessed via three ways:
1) http://www.<addondomain>.com
2) http://www.<primarydomain>.com/<username>
3) http://<username>.<primarydomain>.com
<addondomain> - add-on domain name you created.
<username> - refers to the directory/username you created for the add-on domain. <primarydomain> - refers to your main domain name on which you setup the add-on domain.
Option 1 may not be accessible until the domain name has been successfully transferred and the nameserver changes propagated across the Internet, this could take up to 72hrs.
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- How do I FTP files to an add-on domain?
There are two ways you can use FTP to upload your files to the add-on domain:
1) FTP to your primary account and then navigate to the public_html directory and then to the directory/username you created for the add-on domain. Upload your files.
2) FTP to your primary domain with the user: username@primarydomain.com where username is username/directory for the add-on domain and then the password is the password you created for the add-on domain. This FTP account permits access to the add-on domain directory only.
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- Do the add-on domains come with their own cPanel logon?
No, only one cPanel logon per account is created.
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- Can I resell my add-on domains?
No, this is strictly not allowed. To resell accounts please review our reseller hosting options.
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CGI Questions
- Where must .cgi files be placed?
CGI files can be created in any directory. The cgi-bin folder is just like any other folder and is only created by default because of tradition.
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- How do I upload cgi files?
Upload CGI files via FTP. However ensure the transfer mode is ASCII to avoid problems.
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- What do I have to chmod CGI files to?
Since CGI runs under your username, CGI files must be chmod to 700.
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- My script returns internal server error?
This usually occurs when permissions are loosely set. Try giving 755 and/or 777 permission to your scripts.
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